FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

What should I do if I receive an email from Conway Corp threatening to disconnect my service or asking for my username, password, credit card information, date of birth or other personal information?

Conway Corp will never ask customers to provide personally identifiable information via email. If you receive an email that purports to come from Conway Corp and seems questionable, please call us at 501-450-6000 before responding.

How do I change my email password?

If you forgot your email password or want to change it, click here or contact us at 501-450-6000.

Do I need my own modem?

You are not required to purchase your own modem — Conway Corp offers the convenience of renting a modem for just $5 per month.

Renting comes with several benefits, including hassle-free setup, replacement if the modem is damaged in a storm and easy upgrades to ensure compatibility with the latest technology.

If you prefer to use your own equipment, Conway Corp requires a DOCSIS 3.1 modem for the best performance on our network. If you plan to subscribe to our 2 Gig service, please note that your modem will need to support a 2.5 Gig Ethernet port to take full advantage of those speeds.

If you choose to purchase your own modem, Conway Corp has approved modems available for purchase at our office for your convenience.

Can I use a wireless router with Conway Corp internet service?

Conway Corp does not provide technical support for personally-owned wireless routers. However, you are welcome to use your own router to create a wireless network with Conway Corp internet service.

If you prefer full support and enhanced reliability for your home WiFI, we encourage you to ask about our Managed WiFi product.