FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
Customers must submit a repair receipt or other documentation of the repair to a Conway Corp account manager. Leak adjustments are reviewed based on documented repairs and must meet eligibility requirements. Adjustments are granted only for leaks that double the home’s average usage and are limited to once in a 12-month period, covering up to two affected bills. If approved, the adjustment credits 50 percent of the water and wastewater charges from the leak.
Low pressure can occur for several reasons, including a temporary loss of pressure due to a water main break. If low pressure continues, check for leaks, shut-off valves that are partially closed or a malfunctioning pressure-reducing valve. Conway Corp can check the water pressure at your meter or outdoor faucet, but issues beyond the meter — such as a failing water pressure regulator — will require a plumber. Additionally, clogged faucet aerators or malfunctioning water softeners can sometimes restrict water flow.