FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
Conway Corp has an entire team of utility workers, engineers, plant managers and more working 24 hours a day, including a full-time employee who lives at Brewer Lake to help monitor the lake, the watershed and Conway Corp infrastructure. We are working to finalize a watershed development plan. You can learn more about all our efforts here: https://conwaycorp.com/brewerlake/
Currently, we are supplementing our water supply with 5 million gallons daily from Cadron Creek and 1 million gallons daily from Community Water Systems to help alleviate stress on Brewer Lake.
Conway Corp’s long-term water planning efforts are specifically designed to ensure the community has the capacity and infrastructure needed to support both residential growth and economic development well into the future.
Major projects underway or in development include an expansion at the Roger Q Mills Jr. Water Treatment Plant, construction of a second raw water line from Brewer Lake to Conway and continued planning efforts for additional long-term water sources.
Conway Corp engineers are working with the U.S. Army Corps of Engineers on a new intake and additional water allocation from Greers Ferry Lake while also partnering with the Mid-Arkansas Water Alliance, Community Water System and Conway County Regional Water Distribution District on future regional water supply projects that could serve more than 161,000 people across five counties.
You can learn more about these projects in past editions of our customer newsletter at ConwayCorp.com/newsletter or in the newest customer newsletter arriving in homes soon.
Unfortunately, we can’t control rainfall, but we do take planning for our future water needs very seriously. Acquiring additional water rights and sourcing new water locations isn’t something that happens overnight. We’ve been planning for decades to ensure we have enough water now and in the future.
In the short term, Brewer Lake needs roughly 5 to 6 inches of widespread, heavy rainfall to significantly recover and begin returning to its normal seasonal levels. In the long term, we need closer to 27 inches of rain to completely erase the deficit across the watershed and fill the lake back to 330 feet.
Central Arkansas is enduring a historic drought that began in the fall of 2025 and has resulted in severe precipitation deficits. Rainfall across the state is about 13.7 inches below normal for the year, resulting in Brewer Lake being more than 11 feet below its average level. You can follow drought levels here: https://www.drought.gov/data-maps-tools/us-drought-monitor
Look for Visible Signs of a Leak
- Look for unexplained puddles of water near appliances, sinks or toilets.
Check Your Water Meter
- Turn off all faucets and water-using appliances.
- Locate your water meter (usually outside near the curb).
- Note the reading and wait for 1-2 hours without using water.
- If the reading has changed, you likely have a leak.
Listen for Unusual Sounds
- A hissing or dripping sound behind walls or under floors can indicate a hidden leak.
Inspect Water Fixtures and Appliances
- Look for drips under sinks, behind toilets and around water heaters, washing machines and dishwashers.
- Check hose connections for leaks.
Perform a Toilet Leak Test
- Add food coloring to the toilet tank and wait 10-15 minutes.
- If color appears in the bowl, there’s a leak in the toilet flapper or seal.
Check Your Water Bill
- A sudden, unexplained increase in your bill can indicate a hidden leak.
Investigate Outdoors
- Look for soggy patches in the yard, especially if it hasn’t rained.
- Check your hose bibs and irrigation system for leaks.
Water usage is billed in units of thousands of gallons. The number next to the water/sewer consumption represents the thousands of gallons used during the billing period. For example, a 3 indicates 3,000 gallons used.
- Fix Leaks: Regularly check for and fix any leaks in faucets, pipes and toilets, as even small drips can waste a significant amount of water over time.
- Toilet Leaks: To check for a toilet leak, place a few drops of food coloring in the tank and wait. If the color appears in the bowl without flushing, you have a leak.
- Use Water-Efficient Appliances: Install low-flow showerheads and toilets. Always run full loads in the dishwasher and laundry machine.
- Take Shorter Showers: Reduce shower time to conserve water.
- Turn Off the Tap: Turn off the tap when brushing teeth, shaving or washing dishes.
- Sweep Instead of Hose: Sweep driveways, patios and sidewalks instead of using a hose.
- Collect Rainwater: Install a rainwater collection system to use for watering plants and gardens.
- Plant Drought-Tolerant Plants: Choose plants that require less water for your garden.
- Mulch and Compost: Use mulch and compost to improve soil moisture retention and reduce the need for watering.
- Water Wisely: Water your lawn and garden in the early morning or evening to minimize water loss due to evaporation.