This October, Conway Corp is celebrating Public Power Week along with more than 2,000 other community-owned, not-for-profit electric utilities that collectively provide electricity to more than 48 million Americans.
“Public Power Week celebrates the reliable, affordable electricity Conway Corp provides to our community,” CEO Bret Carroll said. “Public power puts the people of Conway first, and Public Power Week gives us the chance to emphasize the advantages of locally grown, locally owned power that supports strong communities.”
Conway Corp has operated alongside our customers in Conway since 1929. We not only work for Conway, we are Conway. Knowing our community and its needs helps us keep homes, businesses and public places powered year-round. Our service is safe, reliable and affordable, and we take pride in serving our friends and neighbors.
Conway benefits from public power including affordable energy costs, superior service, local control and reinvestment in the community. Local needs are considered when decisions are made about rates and services, power generation and green alternatives. Plus, public power revenues are reinvested into community programs and projects that are for the common good.
Reliability
Reliability is our number one job. Our crews work tirelessly to keep the power on and restore it quickly when outages occur. Through continued training and ongoing preventative care, we are prepared to act quickly and safely to restore power to Conway. We are the only utility in the state to be designated a platinum-level Reliable Public Power Provider by the American Public Power Association for demonstrating high proficiency in reliability, safety, work force development and system improvement. Plus, our employees are dedicated and passionate about this community because it’s where they live too.
Affordability
We focus on providing affordable electric rates, and on a national average, our rates are lower than industry competitors saving money for citizens and businesses. We also consistently have the lowest residential rates in the state of Arkansas. Lower rates mean citizens have more available to spend on other goods and services, together with the dollars our customers save through energy efficiency programs, which boosts the local economy. Our revenues are reinvested into maintaining and upgrading our system’s substations, distribution lines and more so we’re able to safely deliver low-cost, reliable electricity. Keeping energy costs affordable serves our community’s long-term needs – and that’s what public power is all about.
Superior Service
Conway Corp exists to serve to the residents of Conway. We provide friendly walk-in service to customers. Customers can also call 24 hours a day, seven days a week and be connected to a customer service representative who is a local, member of the community. We are responsive to customers’ needs and concerns and make customer service a priority. In addition, recent data shows we keep the lights on 99.99 percent of the time, but when an outage does occur we restore power quickly and efficiently because we’re located in the community we serve. We live here and have a vested interest in getting service restored as quickly and safely as possible. We’re accountable to our friends, neighbors and families.
Community Values
Conway Corp is dedicated to exceeding our customers’ expectations in producing and delivering safe, affordable, reliable, innovative and environmentally-sound utility and telecommunication services while enhancing the quality of life in our community. We believe in enhancing our community through community projects, education opportunities like scholarships and more.
We’re invested in Conway, and so are our employees. We employ nearly 250 local individuals who serve on local boards, participate with local charities, coach local youth sports teams and more. Recently, Conway Corp employees collectively donated more than $35,000 to United Way. In addition, employees hold an annual food drive for a local charity each year and participate in the Angel Tree program.
As a public power utility, our loyalty is to our customers and our community. Public power is an American tradition that works, and we thank you for your support and for allowing us to serve you since 1929.
