FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

How do I request additional streetlights in my area?

Call our customer service team at 501-450-6000 or email us here. Our engineering department will work with the City of Conway to determine if a streetlight is recommended.

What causes a power outage after a power blink?

Momentary outages occur when a disturbance on the line is detected. These disturbances could be caused by a lightning strike, a squirrel or tree branch contacting the line or a downed line or outage in a nearby area, etc. If a fault or short circuit occurs on a power line, a device called a recloser opens to stop it and then quickly closes.

This device allows power to continue flowing through the line with only a brief interruption of service rather than causing an extended power outage. Although the process is quick and usually temporary, it may cause your lights to blink. If the short circuit continues, the recloser will operate three times before eventually stopping the flow of electricity and causing a power outage. This process protects the lines from damage by cutting off power to the affected section of the line and isolating the problem until it can be repaired.

Regardless of the cause, Conway Corp crews will be dispatched to inspect any damage and make repairs after a power outage.

Why did my power blink?

Power blinks are short service interruptions that are caused by a fault on the line. A fault occurs when something contacts an energized line, disrupting the flow of electricity. This could be a squirrel, tree limb, lightning, a car accident or something similar.

For example, when a tree limb falls onto a line and then onto the ground, the power blinks, but it does not stay off for long. In this instance, while the flow of electricity is momentarily interrupted, the smart devices on our system detect whether or not it is safe to resume normal power distribution.

Power blinks are perfectly normal and designed to minimize the effects of outages when they do occur. A power blink is proof our system is working properly.

What should I do if I think I have a water leak?
If you suspect a water leak, immediately shut off the water supply at the main valve, then inspect for the leak and document any damage. Contact a plumber for a professional assessment and repair.

Look for Visible Signs of a Leak

  • Look for unexplained puddles of water near appliances, sinks or toilets.

Check Your Water Meter

  • Turn off all faucets and water-using appliances.
  • Locate your water meter (usually outside near the curb).
  • Note the reading and wait for 1-2 hours without using water.
  • If the reading has changed, you likely have a leak.

Listen for Unusual Sounds

  • A hissing or dripping sound behind walls or under floors can indicate a hidden leak.

Inspect Water Fixtures and Appliances

  • Look for drips under sinks, behind toilets and around water heaters, washing machines and dishwashers.
  • Check hose connections for leaks.

Perform a Toilet Leak Test

  • Add food coloring to the toilet tank and wait 10-15 minutes.
  • If color appears in the bowl, there’s a leak in the toilet flapper or seal.

Check Your Water Bill

  • A sudden, unexplained increase in your bill can indicate a hidden leak.

Investigate Outdoors

  • Look for soggy patches in the yard, especially if it hasn’t rained.
  • Check your hose bibs and irrigation system for leaks.
What is the number next to Water Consumption on my bill?

Water usage is billed in units of thousands of gallons. The number next to the water/sewer consumption represents the thousands of gallons used during the billing period. For example, a 3 indicates 3,000 gallons used.

How can I conserve water?
To conserve water, consider taking shower showers, fixing leaks promptly, using water-efficient appliances and planting drought-tolerant plants. 
  • Fix Leaks: Regularly check for and fix any leaks in faucets, pipes and toilets, as even small drips can waste a significant amount of water over time.
  • Toilet Leaks: To check for a toilet leak, place a few drops of food coloring in the tank and wait. If the color appears in the bowl without flushing, you have a leak.
  • Use Water-Efficient Appliances: Install low-flow showerheads and toilets. Always run full loads in the dishwasher and laundry machine.
  • Take Shorter Showers: Reduce shower time to conserve water.
  • Turn Off the Tap: Turn off the tap when brushing teeth, shaving or washing dishes.
  • Sweep Instead of Hose: Sweep driveways, patios and sidewalks instead of using a hose.
  • Collect Rainwater: Install a rainwater collection system to use for watering plants and gardens.
  • Plant Drought-Tolerant Plants: Choose plants that require less water for your garden.
  • Mulch and Compost: Use mulch and compost to improve soil moisture retention and reduce the need for watering.
  • Water Wisely: Water your lawn and garden in the early morning or evening to minimize water loss due to evaporation. 
I need to turn off the water to my home/business to make repairs. How do I do that?

If your water needs to be turned off immediately, call us at 501-450-6000. We will dispatch a technician to assist you. We understand water emergencies can happen at any time, and we have technicians available 24 hours a day, 7 days a week.

What information is on a Broadband Label?

Monthly Price is the cost of the plan before additional charges and monthly fees such as modem rentals and taxes are added.

One-Time Fees such as an installation fee or deposit. These are fees that are assessed once, often when service is installed or begins. Each one-time fee will be listed along with a description of the fee.

Typical Download Speed is the speed that data or bits arrive to a device, often measured in Mbps. Higher numbers represent faster speeds.

Typical Upload Speed refers to the speed that data can be sent from a device to other devices, often measured in Mbps. Higher numbers represent faster speeds.

Typical Latency measures the amount of time it takes for data to travel from one endpoint to another across the internet, in milliseconds. This measurement is often referred to as lag. Lower latency is an indicator of a higher quality connection, but a small amount of latency associated with the distance traveled is unavoidable.

Data Included with Monthly Price indicates the amount of data the plan provides before extra fees are charged or performance is decreased.

Network Management is how an internet service provider manages the data that moves across their networks.

The FCC has established a standard design and glossary of terms that all broadband labels must use. You can learn more here: https://www.fcc.gov/broadbandlabels-glossary.

Where can I find Broadband Labels?

You can find Broadband labels on our website at www.ConwayCorp.com/BroadbandLabels. When you’re shopping in-store, a customer service representative can help you access Broadband Labels.