FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

How does net metering work?

Energy generated by the solar system is first used by the customer to offset their demand from the utility. Any excess generation will go back to Conway Corp and be shown as a credit on the bill. Conway Corp’s meter will detect and measure power flow in both directions.

Who can install my solar system?

A licensed electrician is required for all electrical wiring and equipment installed. Please contact the City of Conway Permitting Department for more information.

What fees are associated with net metering?
  • Net Metering Application Fee: $100 – This fee covers the costs associated with processing and managing the application.
  • Interconnection Fee: $250 – This fee covers the costs associated with interconnecting the facility.
  • Inspection Fee: $100 (per site visit) – This fee covers the costs associated with performing inspections and re-inspections of the system.
Does Conway Corp recommend or partner with any rooftop solar developers?

No. Conway Corp does not have partnerships with any solar developers, and customers should be wary of anyone making such claims. We typically recommend our customers begin by contacting a certified installer to perform an onsite evaluation of current conditions at your facility and to provide you with a proposal for a solar installation. It is best to obtain 2–3 proposals as solar installers may offer competitive pricing and financing.

Will my solar panels continue to power my home during an outage?

No. For safety reasons, if there is a power outage your solar system will automatically shut off when the power goes out. If you have a solar battery system added to your solar PV system, your power will continue to work. Solar batteries can add as much as 30 percent to the cost of a solar system.

What is the lifespan of panels and inverters?

Solar panels are warrantied for 25 years and typically last 30–35 years and generate electricity in the form of direct current (DC). There is another piece of equipment needed for the installation called the inverter, included with the system. The inverter converts the electricity from direct current (DC) to alternating current (AC). The inverter typically lasts 15–20 years so you may have to replace the inverter at some point during the life span of the solar panels.

How much does it cost to install a rooftop solar energy system?

System installation costs vary based on the size of your home and the solar contractor you choose to work with. The amount of energy produced is based on several factors like: tilt angle, orientation and shading conditions.

How do I know if solar is right for me?

Our goal is to help provide you with information to help you make an informed decision on whether or not solar is a good option for your home and the next steps if you would like to move forward with a solar installation.

Your solar contractor is required by law to provide you the following to ensure you make an informed decision before purchasing solar power:

  • Description of the system and including the system’s placement on your premises
  • Nameplate capacity (kW) with expected monthly and annual output of the facility (kWh)
  • Estimated annual loss of production from the facility as it ages
  • Estimated timeline for installation
  • Total cost of the facility
  • Amount you must pay at signing of the agreement and at the completion of the installation
  • Payment schedule
  • Payback period
  • Forecasted savings – monthly and annually – based on your current electric rates with fees.
  • Description of any warranties with term length
  • At least five (5) days to evaluate a net metering proposal before it can be binding.

If you believe your rights have been violated by a solar power contractor, please contact the Arkansas Attorney General at (501) 682-2007 or oag@ArkansasAG.gov.

What can I do to help prevent a load shed event?

When MISO orders a public appeal for conservation, we immediately ask customers to minimize energy usage as much as possible until the system strain has passed. You can help by:

  • Increasing or decreasing your thermostat, depending on the weather. Even a few degrees can make a big difference.
  • Unplugging electronic devices and turning off lights that are not in use.
  • Holding off on doing chores. Delay laundry, washing dishes and other non-essential uses of electricity.