FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
Conway Corp has an entire team of utility workers, engineers, plant managers and more working 24 hours a day, including a full-time employee who lives at Brewer Lake to help monitor the lake, the watershed and Conway Corp infrastructure. We are working to finalize a watershed development plan. You can learn more about all our efforts here: https://conwaycorp.com/brewerlake/
Currently, we are supplementing our water supply with 2 million gallons daily from Cadron Creek and 1 million gallons daily from Community Water Systems to help alleviate stress on Brewer Lake.
Conway Corp’s long-term water planning efforts are specifically designed to ensure the community has the capacity and infrastructure needed to support both residential growth and economic development well into the future.
Major projects underway or in development include an expansion at the Roger Q Mills Jr. Water Treatment Plant, construction of a second raw water line from Brewer Lake to Conway and continued planning efforts for additional long-term water sources.
Conway Corp engineers are working with the U.S. Army Corps of Engineers on a new intake and additional water allocation from Greers Ferry Lake while also partnering with the Mid-Arkansas Water Alliance, Community Water System and Conway County Regional Water Distribution District on future regional water supply projects that could serve more than 161,000 people across five counties.
You can learn more about these projects in past editions of our customer newsletter at ConwayCorp.com/newsletter or in the newest customer newsletter arriving in homes soon.
Unfortunately, we can’t control rainfall, but we do take planning for our future water needs very seriously. Acquiring additional water rights and sourcing new water locations isn’t something that happens overnight. We’ve been planning for decades to ensure we have enough water now and in the future.
In the short term, Brewer Lake needs roughly 5 to 6 inches of widespread, heavy rainfall to significantly recover and begin returning to its normal seasonal levels. In the long term, we need closer to 27 inches of rain to completely erase the deficit across the watershed and fill the lake back to 330 feet.
Central Arkansas is enduring a historic drought that began in the fall of 2025 and has resulted in severe precipitation deficits. Rainfall across the state is about 13.7 inches below normal for the year, resulting in Brewer Lake being more than 11 feet below its average level. You can follow drought levels here: https://www.drought.gov/data-maps-tools/us-drought-monitor
Call our customer service team at 501-450-6000 or email us here. Our engineering department will work with the City of Conway to determine if a streetlight is recommended.
Momentary outages occur when a disturbance on the line is detected. These disturbances could be caused by a lightning strike, a squirrel or tree branch contacting the line or a downed line or outage in a nearby area, etc. If a fault or short circuit occurs on a power line, a device called a recloser opens to stop it and then quickly closes.
This device allows power to continue flowing through the line with only a brief interruption of service rather than causing an extended power outage. Although the process is quick and usually temporary, it may cause your lights to blink. If the short circuit continues, the recloser will operate three times before eventually stopping the flow of electricity and causing a power outage. This process protects the lines from damage by cutting off power to the affected section of the line and isolating the problem until it can be repaired.
Regardless of the cause, Conway Corp crews will be dispatched to inspect any damage and make repairs after a power outage.
Power blinks are short service interruptions that are caused by a fault on the line. A fault occurs when something contacts an energized line, disrupting the flow of electricity. This could be a squirrel, tree limb, lightning, a car accident or something similar.
For example, when a tree limb falls onto a line and then onto the ground, the power blinks, but it does not stay off for long. In this instance, while the flow of electricity is momentarily interrupted, the smart devices on our system detect whether or not it is safe to resume normal power distribution.
Power blinks are perfectly normal and designed to minimize the effects of outages when they do occur. A power blink is proof our system is working properly.