FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
While both residential and business high-speed Internet from Conway Corp operate over the same reliable network, Conway Corp Business Internet is designed to meet the broadband capacity and needs that businesses specifically require.
A Static IP is a numeric, fixed address always associated with your computer and does not change when you log onto your modem. A Dynamic IP is temporarily assigned to your computer or modem for a specified duration and may change between sessions. If your business will be running one or more servers or utilizing applications that require external access, you might want to consider a Static IP. Usually, a Dynamic IP will satisfy your business needs.
A simple reboot of the modem, computer and router can often fix this issue. Unplug the power to the modem and computer. If you have a router, unplug the power to the router also. After unplugging the power to these components wait one minute then restore power to the individual components. Restart your computer.
If this doesn’t resolve the issue, Conway Corporation provides technical support at 501-450-6000 seven days a week. Give us a call Monday through Friday from 7 a.m. to 9 p.m. or Saturday and Sunday from 9 a.m. to 9 p.m. so we can help solve any problems you might be having.
Conway Corp will never ask customers to provide personally identifiable information via email. If you receive an email that purports to come from Conway Corp and seems questionable, please call us at 501-450-6000 before responding.
If you forgot your email password or want to change it, click here or contact us at 501-450-6000.
You are not required to purchase your own modem — Conway Corp offers the convenience of renting a modem for just $5 per month.
Renting comes with several benefits, including hassle-free setup, replacement if the modem is damaged in a storm and easy upgrades to ensure compatibility with the latest technology.
If you prefer to use your own equipment, Conway Corp requires a DOCSIS 3.1 modem for the best performance on our network. If you plan to subscribe to our 2 Gig service, please note that your modem will need to support a 2.5 Gig Ethernet port to take full advantage of those speeds.
If you choose to purchase your own modem, Conway Corp has approved modems available for purchase at our office for your convenience.
Conway Corp does not provide technical support for personally-owned wireless routers. However, you are welcome to use your own router to create a wireless network with Conway Corp internet service.
If you prefer full support and enhanced reliability for your home WiFI, we encourage you to ask about our Managed WiFi product.