FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

What should I do if my Internet is not working properly?

A simple reboot of the modem, computer and router can often fix this issue. Unplug the power to the modem and computer. If you have a router, unplug the power to the router also. After unplugging the power to these components wait one minute then restore power to the individual components. Restart your computer.

If this doesn’t resolve the issue, Conway Corporation provides technical support at 501-450-6000 seven days a week. Give us a call Monday through Friday from 7 a.m. to 9 p.m. or Saturday and Sunday from 9 a.m. to 9 p.m. so we can help solve any problems you might be having.

What should I do if I receive an email from Conway Corp threatening to disconnect my service or asking for my username, password, credit card information, date of birth or other personal information?

Conway Corp will never ask customers to provide personally identifiable information via email. If you receive an email that purports to come from Conway Corp and seems questionable, please call us at 501-450-6000 before responding.

How do I change my email password?

If you forgot your email password or want to change it, click here or contact us at 501-450-6000.

Do I need my own modem?

You do not need your own modem. Customers can choose to take the hassle out of owning a modem and rent one from Conway Corp for a small additional fee each month. If you choose to purchase your own modem, Conway Corp recommends a Docsis 3.1 or 32 channel modem, since these modems incorporate the latest cable technology and have a longer expected lifetime. Most packages require this modem to get the full speeds offered.

If you choose to purchase your own modem, Conway Corp has modems available for purchase in our office.

Service Hardware Minimum Requirements are as follows:

  • Broadband 25 – Docsis 3.0 modem (4 channel)
  • Broadband 100 – Docsis 3.0 modem (16 channel)
  • Broadband 500 – Docsis 3.0 modem (32 channel)
  • 1 Gig – Docsis 3.0 modem (32 channel)
  • 2 Gig – Docsis 3.1 modem available to lease from Conway Corp
Can I use a wireless router with Conway Corp internet service?

Conway Corp does not provide technical support for personal wireless routers, but you can use wireless routers to set up a wireless network with Conway Corp internet. If you would like support for your home wireless, please reach out to us about our Managed Wifi product.