FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
Your current telephone company provides telephone service over copper wires that attach to a network interface box on the outside of your home or apartment. Other competitive exchange companies simply lease these same lines and resell them. Conway Corp digital telephone service utilizes its own advanced electronic switch and fiber optic network that allows the telephone service to be delivered just like your video service and high-speed internet access.
No.
No. Conway Corp digital voice service uses the same wiring that is currently inside your home and works with all standard telephones.
When a new service is established or a change is made to your existing service, pro-rata charges will appear on your bill. Video, internet and voice services are all billed in advance. The pro-rata charge is the bill amount for the number of days between your sign-up date and the date of your regular billing cycle. Future bills will show the full standard monthly amount unless you make further changes to your account.
Not every show is appropriate for every age group. Conway Corp parental controls give you the power to decide what content is appropriate for your children and your family and easily lets you control what they watch – even when you’re not around.
To create parental controls, follow these instructions:
- Access Parental Controls from the Settings Menu.
- To enable Parental Controls, you’ll first set a 4-digit PIN.
- Once enabled, you can block shows and movies based on their rating (for example, PG-13 or R content).
- To access blocked content, you will need to enter your PIN.
For help setting up parental controls on ConwayCorpTV please call 501-450-6000.
Watch TV Everywhere is free with your Conway Corporation cable subscription and gives you the opportunity to enjoy programming from many of your favorite networks on personal computers, laptops, tablets, phones and other mobile devices. You will need to create a myConwayCorp account to utilize this service. Go to my.conwaycorp.com to sign up or log in. Once you are logged in, click Video at the top of the screen to view what channels are available for you to stream directly from the network’s website or app. Once you are at the network’s website or app you will log in with ConwayCorp as your TV Provider and use your email and password from your myConwayCorp account to log in.
Click on your remote control below for detailed written instructions including programming codes specific to your television.
These stains are caused by mold and mildew spores in the air. These spores land in moist environments and form colonies that appear pink or black. They are not present in the water and are not harmful.
Regular cleaning with a disinfectant, such as diluted bleach or vinegar, can help prevent buildup. Using a bathroom exhaust fan while showering and increasing ventilation can also help reduce moisture in the air and prevent spores from settling. If the issue persists, a dehumidifier may also help.
Contact Conway Corp immediately at 501-450-6000. We will dispatch a crew to investigate the problem. If cleaning or restoration work is necessary, you will need to arrange that yourself or through your insurance company. Conway Corp is only liable in cases of negligence. If the issue is due to a private sewer lateral failure, the homeowner is responsible.