FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

How do I add or remove a device from my account?

ConwayCorpTV lets you watch video on multiple devices at once. Depending on which ConwayCorpTV plan you have, you can stream on up to 5 devices at a time.

  • Broadcast Basic – 2 devices
  • ConwayCorp TV – 3 devices
  • ConwayCorp TV+ – 5 devices

Whenever you add the app to a new device and log in, that device is added to your account. To manage your active devices, use the Settings option on the Home Screen.

What equipment do I need to watch ConwayCorpTV?

In order to watch ConwayCorpTV, you will need an Ethernet or Wi-Fi connection. We recommend a DOCSIS 3.1 32-channel modem. You can watch on a set-top box or your own device – or both – it’s your choice.  Supported consumer devices include:

  • Apple TV
  • Amazon Fire TV
  • Android or iOS mobile phones, tablets
Can I have a toll-free number?

Yes. Conway Corp offers toll-free numbers for our business customers. An additional monthly fee plus per minute usage charge is required.

Will my current PBX or Key System work?

Yes. Your current PBX or Key System will continue to work. You should contact your vendor to inform them of the change before installation.

Will I be able to make E911 calls in case of an emergency?

Yes. Please refer to your Conway Corp Digital Voice User Guide for more information.

Can the service be used with a home alarm system?

Yes, Conway Corp Home Security and Automation will work with our digital voice service. If you have a different home alarm system that connects through a home telephone line, please contact your alarm system service provider to determine whether your alarm system can be used with our voice services.

Will I be listed in a directory?

You have complete control of your telephone information and can choose how to be listed in the directory or to have your number completely non-published.

If I take Conway Corp digital voice service, will I have to change my telephone number?

No. You have to the option of keeping your current telephone number or having Conway Corp assign you a new number.

If I switch to Conway Corp digital voice service, do I need to call my current telephone company and disconnect service?

No. If you are keeping the same telephone number, you do not have to call. We will inform your old telephone company and your old service will be disconnected at the time your Conway Corp service is established. If you decide to get a new number, you will need to call your old telephone company to disconnect your old service.