FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
Low pressure can occur in your home for a variety of reasons. Sometimes there may be a water main break that will result in a temporary loss of pressure. If low pressure continues, you might have a leak or a shut-off valve that needs to be checked or a pressure-reducing unit that is working incorrectly.
Conway Corp can check the water pressure at your meter or at your outside faucet, but more often than not it is the water pressure regulator that needs adjustment. Because the regulator is part of your water service line, it will need to be repaired by a plumber.
Call customer service at 501-450-6000. If you call outside of normal business hours – Monday through Friday from 8 a.m. to 5 p.m. – follow the phone prompts to report. If you have a safety emergency, you can choose to speak to a live representative 24 hours a day.
You can also report your power outage online here.
Please do not report outages or safety emergencies via email, Facebook or Twitter. While we ask you do not report outages via social media, you can like us on Facebook or follow us on Twitter for updated outage information.
Please call us at least one business day in advance to schedule a temporary disconnect. Temporary shut-offs occur Monday through Friday from 8 a.m. to 5 p.m. If it is an emergency situation, we do have someone available 24 hours a day. Call 501-450-6000 to schedule your temporary disconnect.
As a free service to our customers, Conway Corp contracts tree trimming companies to keep trees from growing into the power line right-of-way. We will also remove any limbs or branches that are touching or have fallen on our lines. Please contact 501-450-6000 to request tree trimming.
If you see a street light in the Conway Corp service area that flickers or is completely out, let us know by emailing us or calling 501-450-6000. Please include the address closest to the street light for verification purposes.
If you would like to know how to lower your energy bill, contact our Energy Smart team at 501-450-6000 to schedule your free energy audit. One of our qualified energy consultants will help you identify exactly where you can save energy and money. They will also offer recommendations for simple fixes so you can start saving money immediately.
The Cost of Power Adjustment is a separate line item on the Conway Corp electric bill which reflects the increases and decreases in the cost of power from our two percent ownership in generating plants in Arkansas and the power we buy on the wholesale power supply market.
A number of factors affect the cost of power including weather, demand, oil and gas prices, the cost to transport fuel and other items. Like other utilities, Conway Corp establishes retail rates to recover the cost of provided electric service to our customers. These costs include wages, materials, supplies and wholesale power purchases. Our retail rates do not fluctuate and a base power cost of $.04629 per kWh is included in our rates. If our true power costs exceed $.04629, the incremental increase is passed on to our customers.
Conway Corp does not make a profit on this charge. It is a pass through. If our true power costs are less than $.04629 per kWh, customers will see a credit on their bill.
All non-residential customers are subject to a demand charge based on each customer’s maximum 15-minute demand on the distribution system each month measured in kilowatts. Depending on the customer, the demand that the customer places on Conway Corp’s infrastructure varies. The demand charge is a fixed charge designed to recover some of that cost.
Conway Corp monitors demand over a 15-minute period. Customers are charged for the highest 15-minute average on the demand meter. After Conway Corp reads the meter each month, demand is reset to zero, and the meter starts over.
Conway Corp offers both residential and commercial-sized flood lights to provide added security to your home or business. We attach the light to an existing power pole and angle it to suit your preference. If you do not have an existing pole on the property, we can install a pole for an additional monthly fee. A $50 fee per light installation fee will be charged on all outdoor lights. Rates vary based on light wattage. Email us or call 501-450-6000 for more information.