FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
No. Conway Corp digital voice service uses the same wiring that is currently inside your home and works with all standard telephones.
When a new service is established or a change is made to your existing service, pro-rata charges will appear on your bill. Video, internet and voice services are all billed in advance. The pro-rata charge is the bill amount for the number of days between your sign-up date and the date of your regular billing cycle. Future bills will show the full standard monthly amount unless you make further changes to your account.
Not every show is appropriate for every age group. Conway Corporation parental controls give you the power to decide what content is appropriate for your children and your family and easily lets you control what they watch – even when you’re not around.
Activated by a PIN number, you can set parental controls on your cable box to control the programs or channels that can be viewed on your TV. You can even control access to OnDemand programs and Pay-Per-View content. For help setting up parental controls on your specific cable box, please call 501-450-6000.
TVeverywhere is free with your Conway Corporation cable subscription and gives customers the opportunity to enjoy programming from many of their favorite networks on personal computers, laptops, tablets, phones and other mobile devices. Customers can set up TVeverywhere account by visiting watchTVeverywhere.com. To register you will need your Conway Corporation account number and the correct spelling of the last name on your account. Click here for more information about watchTVeverywhere.
Click on your remote control below for detailed written instructions including programming codes specific to your television.
These stains are caused by mold and mildew spores in the air. These spores land in moist environments and form colonies that appear pink or black. They are not present in the water and are not harmful.
Regular cleaning with a disinfectant, such as diluted bleach or vinegar, can help prevent buildup. Using a bathroom exhaust fan while showering and increasing ventilation can also help reduce moisture in the air and prevent spores from settling. If the issue persists, a dehumidifier may also help.
Contact Conway Corp immediately at 501-450-6000. We will dispatch a crew to investigate the problem. If cleaning or restoration work is necessary, you will need to arrange that yourself or through your insurance company. Conway Corp is only liable in cases of negligence. If the issue is due to a private sewer lateral failure, the homeowner is responsible.
Always call Conway Corp at 501-450-6000 first. We will check the main sewer line to ensure it is not blocked before you contact a plumber. If you call a plumber first, they may charge you even if the problem is on our main line. We provide this service 24/7 at no charge. If the issue is within your private sewer line (the pipe from your home to the main), a plumber will be required for repairs.
Conway Corp contracts with a landscape company to restore yard damage caused by our work. The contractor should contact the property owner within two to four weeks to make arrangements. Weather conditions or contractor availability may occasionally extend this timeframe. If you have questions about this service, call 501-450-6000.