Broadband Labels

We’re making it easier to understand key information about our internet plans with Broadband Facts Labels. Similar to nutrition labels, the Broadband Facts Labels list details about the monthly price, speeds, data allowances and more for both residential and business plans. The FCC requires all service providers make these labels available for plans offered on or after October 10, 2024. For more information about Broadband Facts Labels, please visit https://www.fcc.gov/broadbandlabels.

Broadband Labels – Machine Readable Files 

FAQs

What are Broadband Labels?

Broadband Labels – or Broadband Facts – are part of an FCC mandate designed to provide easy-to-understand information about high-speed internet plans.

Broadband Facts look like FDA nutrition labels. So, when you’re shopping, you’ll see clearly listed information like rates, speeds and data allowances to help you find the best internet plan for your needs and budget.

All broadband providers must display detailed information in the format of a label to allow comparison shopping for fixed and mobile broadband services. To learn more visit https://www.fcc.gov/broadbandlabels.

What information is on a Broadband Label?

Monthly Price is the cost of the plan before additional charges and monthly fees such as modem rentals and taxes are added.

One-Time Fees such as an installation fee or deposit. These are fees that are assessed once, often when service is installed or begins. Each one-time fee will be listed along with a description of the fee.

Typical Download Speed is the speed that data or bits arrive to a device, often measured in Mbps. Higher numbers represent faster speeds.

Typical Upload Speed refers to the speed that data can be sent from a device to other devices, often measured in Mbps. Higher numbers represent faster speeds.

Typical Latency measures the amount of time it takes for data to travel from one endpoint to another across the internet, in milliseconds. This measurement is often referred to as lag. Lower latency is an indicator of a higher quality connection, but a small amount of latency associated with the distance traveled is unavoidable.

Data Included with Monthly Price indicates the amount of data the plan provides before extra fees are charged or performance is decreased.

Network Management is how an internet service provider manages the data that moves across their networks.

The FCC has established a standard design and glossary of terms that all broadband labels must use. You can learn more here: https://www.fcc.gov/broadbandlabels-glossary.

What is broadband?

In the simplest terms, broadband is high-speed internet access. It’s the internet you use on a daily basis in your home, your office or on your smartphone. You may use:

  • Mobile broadband: This is internet provided over a cellular network.
  • Fixed broadband: This is internet provided to a fixed location and can be provided over different types of connections. It’s the connection you get with Conway Corp internet service.
Where can I find Broadband Labels?

You can find Broadband labels on our website at www.ConwayCorp.com/BroadbandLabels. When you’re shopping in-store, a customer service representative can help you access Broadband Labels.

Residential Broadband Labels

Broadband 300

Up to 300 Mbps Downstream and
30 Mbps Upstream

Best For:

  • HD movie and TV streaming

  • Minimal online gaming

  • Home office

$60.00/month

Broadband Facts

Conway Corp

Broadband 300

Fixed Broadband Consumer Disclosure

Monthly Price

$60.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet Only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

306 Mbps

Typical Upload Speed

32 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F0001717743000R300M0202410

Broadband 500

Up to 500 Mbps Downstream and
50 Mbps Upstream

Best For:

  • Advanced applications

  • Online gaming

  • HD movie and tv streaming

  • Professional home office

$70.00/month

Broadband Facts

Conway Corp

Broadband 500

Fixed Broadband Consumer Disclosure

Monthly Price

$70.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet Only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

510 Mbps

Typical Upload Speed

53 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F0001717743000R500M0202101

1 Gig

Up to 1,000 Mbps Downstream and
100 Mbps Upstream

Best For:

  • Multiple users/devices in the home

  • Maximum online gaming performance

  • Maximum online movie and tv streaming

  • Professional home office

$85.00/month

Broadband Facts

Conway Corp

1 Gig

Fixed Broadband Consumer Disclosure

Monthly Price

$85.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet Only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

980 Mbps

Typical Upload Speed

105 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F000171774300000R1G0202101

2 Gig

Up to 2,000 Mbps Downstream and
100 Mbps Upstream

Best For:

  • Multiple users/devices in the home

  • Maximum online gaming performance

  • Maximum online movie and tv streaming

  • Professional home office

$120.00/month

Broadband Facts

Conway Corp

2 Gig

Fixed Broadband Consumer Disclosure

Monthly Price

$120.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet Only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

2050 Mbps

Typical Upload Speed

105 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F000171774300000R2G0202101

Basic Internet 25

Up to 25 Mbps Downstream and
5 Mbps Upstream

Best For:

  • Single-users only

  • Minimal email use

  • Minimal browsing and devices

$45.00/month

Broadband Facts

Conway Corp

Basic Internet 25

Fixed Broadband Consumer Disclosure

Monthly Price

$45.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet Only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

25 Mbps

Typical Upload Speed

5 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F00017177430000R25M0202410501

Business Broadband Labels

Business Basic Internet

Up to 50 Mbps Downstream
and 10 Mbps Upstream

  • Light web browsing and email with small attachments

  • Streaming standard definition video

  • Low volume credit card transactions

  • No data restrictions

$60.00/month

Broadband Facts

Conway Corp

Business Basic Internet

Fixed Broadband Consumer Disclosure

Monthly Price

$60.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet Only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

53 Mbps

Typical Upload Speed

12 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F00017177430000B50M0202410

Business Broadband 100

Up to 100 Mbps Downstream
and 20 Mbps Upstream

  • Moderate web browsing and email with large attachments

  • Streaming high definition video

  • Moderate volume credit card transactions

  • No data restrictions

$100.00/month

Broadband Facts

Conway Corp

Business Broadband 100

Fixed Broadband Consumer Disclosure

Monthly Price

$100.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet Only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

105 Mbps

Typical Upload Speed

24 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F0001717743000B100M0202410

Business Broadband 500

Up to 500 Mbps Downstream
and 50 Mbps Upstream

  • Heavy web browsing and email with large attachments

  • Desktop video conferencing and HD video streaming

  • High volume credit card transactions

  • No data restrictions

$135.00/month

Broadband Facts

Conway Corp

Business Broadband 500

Fixed Broadband Consumer Disclosure

Monthly Price

$135.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

510 Mbps

Typical Upload Speed

53 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F0001717743000B500M0202101

Business 1 GIG

Up to 1000 Mbps Downstream
and 100 Mbps Upstream

  • Heavy web browsing and video conferencing

  • Maintaining a Wi-Fi hotspot for employees and customers

  • Online backups and file sharing

  • No data restrictions

$160.00/month

Broadband Facts

Conway Corp

Business 1 GIG

Fixed Broadband Consumer Disclosure

Monthly Price

$160.00

This monthly price is not an introductory rate.

This monthly price does not require a contract.

Additional Charges & Terms

One-Time Purchase Fees

Installation Fee

$90

Late Payment Fee

$5

Deposit for Internet Only Account

$200

Discounts & Bundles

Visit the link below for available billing discounts and pricing options for broadband service bundled with other services like video and telephone.

https://www.ConwayCorp.com/discounts

Speeds Provided with Plan

Typical Download Speed

980 Mbps

Typical Upload Speed

105 Mbps

Typical Latency

8 ms

Data Included with Monthly Price

Unlimited

Network and Other Policy Documents

https://www.ConwayCorp.com/policy-documents

Customer Support

501-450-6000

https://www.ConwayCorp.com/contact-us

Learn about the terms used on this label. Visit the Federal Communications Commission's Consumer Resource Center.

Unique Plan Identifier: F000171774300000B1G0202410