Conway Corp was recognized for excellence in customer service and leadership when several employees were awarded Customer Service Excellence (CSE) Awards during the 2025 Mid-America Cable Telecommunications Association (MACTA) Fall Forum.
The honors highlight the dedication of Conway Corp employees who support customers on the front lines and behind the scenes every day.
In the Outstanding Leadership category, several employees were recognized for their leadership, teamwork and commitment to customer-focused service across the company:
- Marketing and Communications Manager Beth Jimmerson
- Video Production and Local Programming Manager Jeff Matthews
- Business Solutions Manager Eleise Myers
- Communications Coordinator Yaunica Peten
- Customer Care Team Leader Nicole Pizzolato
- Customer Service Manager Jaylene Sexton
- Marketing Project Coordinator/Event Specialist Margaret Smith
- Call Center Supervisor Lesia White
Several Conway Corp employees were also recognized in the Service category for exemplary day-to-day customer care:
- Customer Care Specialist Chelsi Benton
- Customer Care Specialist Marilyn Boswell
- Customer Care Specialist Rachel Fleming
- Customer Care Specialist 2 Michelle Hatfield
- Customer Care Specialist Neil Holman
- Customer Care Specialist Briana Jackson
- Customer Care Specialist Marcelo Maldonado
- Customer Care Specialist Owen Manues
- Customer Care Specialist Renisenb McGehee
- Lead Customer Service Specialist Jennifer Brannon
- Customer Service Specialist Toby Hibbs
- Customer Service Specialist Emily Keller
- Customer Service Specialist Tressie Mazen
- Marketing Coordinator Bradley Thompson
- Customer Service Specialist Savannah Tindall
- Account Executive Darrell Yates
“I am extremely proud of the work that our employees do day in and day out,” Conway Corp Customer Service Manager Jaylene Sexton said. “Customers call in to compliment the quality work and customer service they provide, and they consistently go above and beyond to ensure the needs of the customers are met with excellence.”
“The customer service excellence awards highlight how our team members across departments work together to support customers at every touchpoint,” Conway Corp Chief Marketing Officer Crystal Kemp said. “From the call center to field service to marketing and communications, our employees are committed to serving Conway with integrity, professionalism and care.”
The CSE award program was established by cable television professionals in 1986 to recognize and award professional excellence in the cable television industry.
The Mid-America Cable Telecommunications Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas.
