Conway Corp was recognized for excellence in customer service when 23 of its customer service and cable installer professionals were awarded Customer Service Excellence (CSE) Awards at the 2017 Mid-America Cable Show held in Little Rock, Ark.
Customer Service Specialist Tracy Ferrell, Marketing Coordinator Beth Jimmerson and Call Center Supervisor Lesia White were recognized with Extra Mile Five Star CSE awards.
Extra Mile Awards are presented to individuals whose concern and resolution in customer service go above and beyond the responsibility of their normal job duties.
Lead Customer Service Specialist Jane Harrison, Senior Customer Care Specialist Kelly Wirtz, and Commercial Sales Account Executive Eleise Wood Myers were recognized with Five Star CSE awards in the area of sales.
Customer Service Specialist Shelly Smith, Business Class Services Specialist James Buggs, Service Technician Justin Moore and Broadband Premises Technician Andrew Nelson were recognized with Five Star CSE awards in service.
The Five Star award recognizes master performance that is clearly exceptional with outstanding skills that far exceed position requirements.
Customer Care Specialists Eric Bell and Nicole Pizzolato, Senior Service Technician Brent Brown, Business Class Services Specialists Jason Fleming and Tony Lemke, Broadband Premises Technicians John Davis and Corey Free, Broadband Premises Installers Aaron Julian and Aaron Reynolds, Service Technician Robert McCray and Public Relations Coordinator Jeff Matthews were recognized with Four Star CSE awards.
Customer Service Specialists Elizabeth Harmon and Michelle Hatfield received Four Star CSE awards in sales.
Four Star CSE awards recognize a superior performance with presentation skills that are considerably above industry competency.
The Customer Service Excellence Award program was established by cable television professionals in 1986 to recognize and award customer care professional excellence in the cable television industry.
The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas. The Customer Service Excellence Award program was established in 1986 to recognized excellence in the cable television industry.