FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

Can I customize my ConwayCorpTV guide so it only lists the channels I want to watch?

Yes! From the guide, you can view only the networks you have set as your Favorite Channels.

Setting up favorite channels is easy:

On set-top or media player:

  • When watching a show, use the Enter button to bring up an options menu
  • Select Add to Favorites

On mobile device:

  • Tap on the Logo for any channel and then tap Add to Favorites

 

Does my favorite channel list carry over to each device?

Favorite channel lists are device-specific. Settings will stay with the device where they are set.

Why can’t I start my show from the beginning?

Only select programs or channels offer the Restart option. If you don’t see the option to restart the live show, that means this particular program or channel is not available for Restart viewing.

Can I watch and record at the same time?

Yes! You can watch and record from any device, including a set-top box or any media player or mobile device.

How do I find and manage my recorded shows?

From the Home Screen, select My Recordings. Here you can watch recorded shows or delete shows you no longer want to save. (On mobile devices, this can be found in the Home menu in the upper left corner of the screen.)

How much network DVR space do I have?
  • Broadcast Basic – 0 hours
  • ConwayCorp TV – 50 hours
  • ConwayCorp TV+ – 100 hours

Additional hours can be purchased for a monthly fee.

How do I see shows that I can start over?

On set-top or media player:

  • When watching Live TV, use the Enter button to bring up an options menu,
  • Select Catch-Up Guide.
  • Look for the Catch-Up icon on the Guide to see content you can restart or catch up.

On mobile device:

  • From the Guide, look for shows with the Restart icon under the title.
How do I see my favorite channels?

On set-top or media player:

  • From the Guide, use “left” button on your remote to scroll backward through the guide until the Filters screen appears
  • Activate the Favorites filter

On mobile device:

  • From the Guide, use the Filter Channels drop-down menu to select Favorites
How do I set favorite channels?

On set-top or media player:

  • When watching a show, use the Enter button to bring up an options menu, then select Add to Favorites.

On mobile device:

  • Tap on the Logo for any channel and then tap Add to Favorites.