FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

Can I have a toll-free number?

Yes. Conway Corporation offers toll-free numbers for an additional monthly plus per minute usage charge.

Will I be able to make E911 calls in case of an emergency?

Yes. Please refer to your Conway Corp Digital Voice User Guide for more information.

Can the service be used with a home alarm system?

Conway Corp Home Security and Automation will work with our digital voice service. If you have a different home alarm system that connects through a home telephone line, please contact your alarm system service provider to determine whether your alarm system can be used with our voice services. Contact your alarm system provider for any necessary modifications.

Will I be listed in a directory?

Your directory listing can be listed, non-listed or non-published.

If I take Conway Corp digital voice service, will I have to change my telephone number?

No. You have to the option of keeping your current telephone number or having Conway Corp assign you a new number.

If I switch to Conway Corp digital voice service, do I need to call my current telephone company and disconnect service?

No. If you are keeping the same telephone number, you do not have to call. We will inform your old telephone company and your old service will be disconnected at the time your Conway Corp service is established. If you decide to get a new number, you will need to call your old telephone company to disconnect your old service.

How does Conway Corp digital voice service work?

Your current telephone company provides telephone service over copper wires that attach to a network interface box on the outside of your home or apartment. Other competitive exchange companies simply lease these same lines and resell them. Conway Corp digital telephone service utilizes its own advanced electronic switch and fiber optic network that allows the telephone service to be delivered just like your video service and high-speed internet access.

Do I need to have Conway Corp video and/or internet in order to have Conway Corp digital voice service?


Do I need any special inside wiring or special telephones to work with Conway Corp digital voice service?

No. Conway Corp digital voice service uses the same wiring that is currently inside your home and works with all standard telephones.