FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

What does the LED light on my pod mean?

When initially plugging in any pod, the light should always turn solid for a moment, and then the LED will slowly pulse while it is trying to connect to the cloud. Once connected, the LED will then turn off. If there is no light at all when first plugging in the pod, check your outlet to ensure it has power. If the outlet is okay there may be something wrong with the pod.

To setup or manage your WiFi security in the Plume App:
  1. Touch the Menu button on the main screen.
  2. Touch the Guard™ icon on top right.
  3. Enable the security features you want:
    1. Online Protection – activates real-time protection against ransomware, malware, and more.
    2. Advanced IoT Protection™ – protects your network and connected devices against hackers and cyber criminals.
    3. Adblocking – blocks loading of web and video ads.
  4. Touch Manage Security Events to see blocked content and threats.
To set Parental Controls for a Person/Profile in the Plume App:
  1. Touch the People/Profile button on the main screen.
  2. Select the profile you would like to manage.
  3. Scroll down to the Online Content Experience.
  4. Select Content Access preference:
    1. No Limits – set by default
    2. Kid Appropriate – G rated content
    3. Teenager Friendly – PG-13 content
    4. No Adult Content – blocks sensitive content only appropriate for adults
  5. To approve or block a website, or view sites blocked by content filters, touch Manage Security Events.
To Create Profiles in the Plume App:
  1. Touch the People / Profile button on the main screen.
  2. Touch the circle in the middle of the main screen to add a new person.
  3. Enter a name or nickname for the profile
  4. Assign devices on your network to that profile. Touch the green checkmark at the top right corner of the screen to save.
  5. Setup primary device – optional
    1. Touch Profile to open
    2. Touch Select Primary device
How do parental controls work?

ConwayCorp Managed WiFi allows you to set up parental controls on a person, an individual device or even a whole location.

How many SuperPods do I need for my home?

Two SuperPods are perfect for single-story, three-bedroom homes. Larger homes may need additional SuperPods to cover additional bedrooms and stories while smaller homes and apartments might only need one SuperPod. Our certified technicians will survey your home during installation and make the appropriate recommendation.

What is Plume?

Plume is our technology partner in bringing Conway Corp WiFi to our customers. We chose them because their cutting-edge software and hardware provide a home WiFi experience that is miles ahead of anything else available today.

What’s included in my Managed WiFi subscription?

Your subscription includes up to two Superpods and access to parental controls, online protection, advanced smart home protection, ad blocking and WiFi management tools via the Plume app.

Can I customize my ConwayCorpTV guide so it only lists the channels I want to watch?

Yes! From the guide, you can view only the networks you have set as your Favorite Channels.

Setting up favorite channels is easy:

On set-top or media player:

  • When watching a show, use the Enter button to bring up an options menu
  • Select Add to Favorites

On mobile device:

  • Tap on the Logo for any channel and then tap Add to Favorites