Conway Corp cable installer James Buggs has earned the Business Class Services Specialist (BCSS) certification from the Society of Cable Telecommunications Engineers (SCTE) after completing required course work and a final exam.
The BCSS certification describes the knowledge of an experienced technician who will perform business-level installations for small to medium business customers. Successful candidates have the knowledge to install and troubleshoot as required to repair or restore the customer’s business service.
“James is a dedicated employee who always puts the customer first,” CATV Training Coordinator Tommy Nolen said. “This SCTE certification ensures that he has the knowledge and confidence to continue to provide our business customers with excellent quality service.”
The SCTE is a global leader for telecommunication education and training programs that meet the ever-changing cable industry. The Broadband Premises Installation and Service course was developed in collaboration with the industry’s top technical professionals and cable operators. The training is nationally recognized by the cable telecommunications industry and helps individuals interested in working for a cable provider.