Conway Corp is dedicated to exceeding customers’ expectations through the exceptional work of its employees and recognizes employees annually for their individual dedication to the mission of the company.
This year, Customer Care Team Leader Nicole Pizzolato was honored with the Customer Service Award. Nicole was nominated by her fellow co-workers for going above and beyond in 2021.
One nomination for her said, “Nicole goes above and beyond to always make sure her customers and her teammates feel valued. She has been instrumental in helping our customer service staff reach our best potential, and her positive attitude is contagious throughout the company. While short-staffed during the pandemic, Nicole routinely volunteered to change her schedule and help train new employees to ensure our customers received the level of customer service they have come to expect.”
Nicole was hired in 2012 as a dispatcher/customer care specialist. In 2019 she was promoted to customer care team leader.
