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Residential Voice Plans

Voice Service

First Line

$27.95/month

Additional Lines

Maximum of 3

$16.95/month

Installation and Service Fees

  • Basic Installation

    $60.00

  • Minimum Trip Charge (Includes service call for all repairs)

    $60.00

  • International Long Distance Calls

    $50.00 deposit

  • Operator Assisted Calls

    $1.50 each

  • International Directory Assistance

    $5.50 each

  • Domestic Directory Assistance

    $1.50 each

  • Toll-free Numbers

    $10.00/month ($0.10/minute usage)

  • E911

    $1.30 per phone number

Residential Voice service requires an active Conway Corp broadband line to your residence. Residential service also requires Multimedia Terminal Adapter (MTA) provided by Conway Corp with your package. (Equipment deposits may apply.) There must be an active cable outlet within 5 feet of the MTA. Conway Corp voice service does not support 900 numbers.

Taxes: The above rates are subject to all local, state and federal taxes which are currently in effect or any taxes which are imposed by laws or ordinances on or after the effective date of this rate schedule. Current state, county, city sales tax are 8.75%

USF surcharge: The Universal Service Fund (USF) provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural healthcare facilities, and schools and libraries. All telephone companies that provide service between states and internationally, including wireless companies, must contribute to the USF.

ARHCF: Arkansas Code Annotated Section 23-17-404 established the High Cost Fund (ARHCF) to promote and assure the availability of universal service at rates that are reasonable and affordable, and to provide for reasonably comparable service and rates between rural and urban areas. Pursuant to law the Arkansas Public Service Commission established rules and procedures for the ARHCF and delegated its operation to a trustee. The trustee bills and collects charges from all telecommunications providers and makes payments to qualifying telecommunications providers. Telecommunications providers are allowed by law to surcharge their customers to recover the ARHCF charges they pay. This charge is not a tax.

Payment: The net bill, computed in accordance with the net monthly rate, shall be due and payable upon presentation. If payment is not received within 30 days after presentation of bill, service may be discontinued. The delinquent bill plus a reconnect charge must be paid before service will be restored.

Voice charges are billed in advance. The first billing will include Pro Rata Charges from the date of installation, installation charges and charges for the coming month. All rates posted are representations of the approved rates. Any discrepancy between those posted on the website and actual approved rate documents will be resolved in favor of the approved rate documents.

FAQs

Do I need any special inside wiring or special telephones to work with Conway Corp digital voice service?

No. Conway Corp digital voice service uses the same wiring that is currently inside your home and works with all standard telephones.

Do I need to have Conway Corp video and/or internet in order to have Conway Corp digital voice service?

No.

How does Conway Corp digital voice service work?

Your current telephone company provides telephone service over copper wires that attach to a network interface box on the outside of your home or apartment. Other competitive exchange companies simply lease these same lines and resell them. Conway Corp digital telephone service utilizes its own advanced electronic switch and fiber optic network that allows the telephone service to be delivered just like your video service and high-speed internet access.

If I switch to Conway Corp digital voice service, do I need to call my current telephone company and disconnect service?

No. If you are keeping the same telephone number, you do not have to call. We will inform your old telephone company and your old service will be disconnected at the time your Conway Corp service is established. If you decide to get a new number, you will need to call your old telephone company to disconnect your old service.

If I take Conway Corp digital voice service, will I have to change my telephone number?

No. You have to the option of keeping your current telephone number or having Conway Corp assign you a new number.

Will I be listed in a directory?

Your directory listing can be listed, non-listed or non-published.

Can the service be used with a home alarm system?

Conway Corp Home Security and Automation will work with our digital voice service. If you have a different home alarm system that connects through a home telephone line, please contact your alarm system service provider to determine whether your alarm system can be used with our voice services. Contact your alarm system provider for any necessary modifications.

Will I be able to make E911 calls in case of an emergency?

Yes. Please refer to your Conway Corp Digital Voice User Guide for more information.