Conway Corp was recognized for excellence in customer service when eight of our customer service professionals were awarded Customer Service Excellence (CSE) Awards at the 2019 Mid-America Cable Show held in Kansas City, Missouri.
Customer Service Call Center Supervisor Lesia White was presented with the Master Performance – Cable Champion Award which recognizes outstanding achievement in leadership in a cable system.
Customer Service Specialists Eric Bell and Coleen Spiker-Wilson, Lead Customer Service Specialist Jane Harrison and Customer Care Team Leader Nicole Pizzolato were recognized with Master Performance CSE awards in the area of sales.
Master Performance awards recognize clearly exceptional support with outstanding skills that far exceed position requirements.
Customer Service Specialist Tracy Ferrell was recognized with the Extra Mile Superior Performance CSE award. Customer Care Specialist Michelle Hatfield and Senior Customer Care Specialist Kelly Johnston-Jeffus were recognized with a Superior Performance award in the area of sales.
Superior Performance awards are for those individuals with presentation skills that are considerably above industry competency.
The Customer Service Excellence Award program was established by cable television professionals in 1986 to recognize and award customer care professional excellence in the cable television industry.
The Mid-America Cable Telecommunications Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas.
