Conway Corp has been recognized by the American Public Power Association (APPA) with a Silver Public Power Customer Satisfaction Award for providing excellent service to the Conway community.
The award recognizes public power utilities that receive high marks from customers in eight key areas: customer service, field personnel, communication, reliability, value, outage response, innovation and overall satisfaction.
Conway Corp was one of 19 public power utilities nationwide recognized with a 2026 Public Power Customer Satisfaction Award and one of eight utilities to receive silver-level recognition.
“This award belongs to every Conway Corp employee,” Conway Corp CEO Bret Carroll said. “Customer satisfaction is more than something we talk about. It’s a priority we emphasize throughout our organization, and it shows in the people we hire, the training we provide and the care our employees put into serving our customers every day. Knowing this recognition comes directly from our customers makes it especially meaningful.”
Award recipients were recognized at APPA’s Customer Connections Conference in Nashville, Tennessee. Gold, silver and bronze awards were presented based on customer survey responses, recognizing utilities that demonstrate a commitment to meeting the needs of the communities they serve.
The recognition reflects Conway Corp’s continued focus on providing reliable utility services, maintaining strong customer relationships and finding new ways to better serve the Conway community.
The American Public Power Association represents approximately 2,000 not-for-profit, community-owned electric utilities across the United States.
