Conway Corp honored Call Center Supervisor Lesia White with the company’s Tower of Excellence Award.
The award recognizes an employee who has made a significant impact on Conway Corp through outstanding dedication and exceptional job performance. Lesia was nominated by her fellow co-workers for going above and beyond in 2023.
Lesia was nominated by several co-workers for building strong relationships throughout the company.
One nomination for her said: “Lesia is known as the ‘go to’ for getting things done, not only implementing change within the customer service team but identifying areas of concern and addressing them with other departments.”
She was also nominated in part for her ability to lead by example.
“The consistent focus Lesia has for her team to do more than the customer requests has raised the bar for every customer interaction,” Conway Corp Customer Service Manager Jaylene Sexton said. “She is consistently able to view the big picture for the company, team and customers and make decisions that impact all in positive ways.”
Lesia attributes her success thus far to taking herself out of the equation.
“My number one priority is to always focus on the things that I can control and remembering that it’s not about me,” she said. “I can listen and I can offer resolutions. When you remove your feelings, needs and wants from the interaction – even the toughest ones are immediately changed to the best ones.”
Lesia originally worked part-time at Conway Corp and was hired as a full-time customer service specialist in 2012. She was promoted to call center supervisor in 2014.