Conway Corp was recently recognized for excellence in customer service at the 2024 National Content & Technology Cooperative Independent Show in Nashville.
The Corporate Award for Customer Service Excellence was awarded to Conway Corp by the Mid-America Cable Telecommunications Association for the “commitment to outstanding customer care but also reflects the hard work and dedication of the entire team.” The award was presented by Pam Gillies, MACTA Director / NCTC Marketing and Communications Vice President.
“Our customer service teams take our mission to exceed customer expectations seriously and this award demonstrates how we are leading the way for others in the industry,” Conway Corp Chief Marketing Officer Crystal Kemp said. “I am extremely proud of our teams and of the work they do to serve our customers with excellence.”
Conway Corp CEO Bret Carroll agreed.
“I’m especially proud of the award for customer service excellence,” Carroll said. “Customer service is everyone’s job, but I am extremely grateful for those front-line employees who work hard every day to exceed our customer’s expectations.”
“I’m extremely proud of the dedicated customer service team at Conway Corp,” Customer Service Manager Jaylene Sexton said. “Each member is committed to delivering exceptional experiences for our customers with every interaction. Being recognized for the outstanding efforts of these individuals is both an honor and a testament to their hard work. We remain devoted in our commitment to excellence, continually striving to exceed the expectations of both our external and internal customers.”
The Mid-America Cable Telecommunications Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas.
