The Conway Corp Customer Care Center at 650 Locust Street will be open to customers at 8 a.m. Monday, Feb. 13. Customers can now pay their bill, talk to account managers, add services and more in the new building that includes a two-lane drive-thru and after-hours payment drop box.
Conway Corp leadership began working with Rik Sowell Architects in 2014 to develop a long range plan to address growth and expansion needs. Phase one of the plan is the Customer Care Center, a 30,000 square foot building that is the anchor of Conway Corp’s downtown location. The building is three stories of offices with ground floor customer care space overlooking an outdoor plaza. The back of the building includes a two-lane drive thru for customer bill pay. The second floor houses the marketing department, billing services, training facility and room for future expansion. The third floor is executive staff offices.
“For several years, we have dealt with inadequate office space, parking and other issues typically found in an old building,” CEO Richard Arnold said. “When we completed the fifteen-year campus master plan and were delighted that it revealed we could effectively address these needs right here in downtown Conway. With the existing building and the new customer care center, we will have room for growth to meet customer needs,”
The existing building will be occupied by accounting, local cable programming, ad sales and power supply staff. All direct customer business will be conducted at the Customer Care Center.
“Conway Corp has had a presence in downtown since our founding in 1929,” Arnold said. “We are excited to begin welcoming customers to our new Customer Care Center.”
The Customer Care Center was built by Nabholz Construction with design elements from Georg Andersen Interior Design and Eric, Rob & Isaac. Custom art pieces created by local artists, Steve Griffith, Sheila Parsons and Nina Ruth Baker will be seen through the building along with historic photographs of Conway Corp’s 88 year history.
The company will host an official grand opening and open house on Sunday, April 23.