Conway Corp was recognized for excellence in customer service when more than 20 of its customer service professionals were awarded Customer Service Excellence (CSE) Awards at the 2023 Mid-America Cable Show.
Marketing and Communications Manager Beth McCullough Jimmerson, Business Solutions Manager Eleise Wood Myers, Customer Service Manager Jaylene Sexton and Customer Care Specialist Michelle Hatfield were recognized with Five Star awards in the area of service.
Customer Care Specialists Rachel Fleming and Kelly Johnston were honored with Four Star awards in the area of service.
Lead Customer Service Specialist Eric Bell, Customer Service Specialists Jennifer Brannon, and Savannah Tindall, as well as Customer Care Specialists Marilyn Boswell and Marcelo Maldonado and Customer Care Team Leader Nicole Pizzolato, were all recognized for Five Star awards in the area of sales.
Customer Care Specialists Chelsi Benton, Neil Holman, Renisenb McGehee, and Briana Jackson as well as Customer Service Specialists Toby Hibbs, Emily Keller and Tressie Mazen were all honored with Four Star awards in the area of sales.
“We make it our mission to exceed customer expectations, so when eighteen of our customer service professionals are recognized for excellence regionally – we take great pride in that,” Conway Corp Chief Marketing Officer Crystal Kemp said. “I am thankful for the work they do every day for Conway Corp and our community.”
The Customer Service Excellence Award program was established by cable television professionals in 1986 to recognize and award customer care professional excellence in the cable television industry.
The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas.
Pictured, Front, L to R: Kelly Johnston, Renisenb McGehee, Rachel Fleming, Nicole Pizzolato, Briana Jackson, Tressie Mazen, Savannah Tindall
Pictured, Back, L to R: Neil Holman, Chelsi Benton, Eric Bell, Jennifer Brannon, Toby Hibbs, Emily Keller, Michelle Hatfield, Jaylene Sexton, Marcelo Maldonado