FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

How do I record a show?

On set-top or media player:

  • Select a current or future show from the Guide and you will be offered the choice to record.
  • If you are already watching a show, press the Enter or OK button on your remote to pull up the Play Controls
  • Select Start Recording.

On your mobile device:

  • Tap on a current or future show from the Guide and then tap the Record icon.
How do I add or remove a device from my account?

ConwayCorpTV lets you watch video on multiple devices at once. Depending on which ConwayCorpTV plan you have, you can stream on up to 5 devices at a time.

  • Broadcast Basic – 2 devices
  • ConwayCorp TV – 3 devices
  • ConwayCorp TV+ – 5 devices

Whenever you add the app to a new device and log in, that device is added to your account. To manage your active devices, use the Settings option on the Home Screen.

Can I still watch on a TV?

Yes! You can watch on TV using a set-top box or a compatible streaming media player or smart TV.

What equipment do I need?

In order to watch ConwayCorpTV, you will need an Ethernet or Wi-Fi connection. We recommend a DOCSIS 3.1 32-channel modem. You can watch on a set-top box or your own device – or both – it’s your choice.  Supported consumer devices include:

  • Apple TV
  • Roku
  • Amazon Fire TV
  • Android or iOS mobile phones, tablets
Does ConwayCorpTV have the same channels as my cable package?

The packages in ConwayCorpTV are structured differently. As a result, there are some channels that are not included in these packages. However, much of that programming is available through streaming from the network.

How is ConwayCorpTV different from cable TV service?

ConwayCorpTV offers you a high-quality video experience, with services and flexibility that were not available on your cable TV service. You can watch across a wide range of devices from set-top boxes to media players to mobile devices, you can access content when and where you want, and with our new set-top box you have access to the broadest range of content with easy voice-controlled access.

Can I have a toll-free number?

Yes. Conway Corporation offers toll-free numbers for an additional monthly plus per minute usage charge.

Will my current PBX or Key System work?

Yes. Your current PBX or Key System will continue to work. You should contact your vendor to inform them of the change before installation.

Will I be able to make E911 calls in case of an emergency?

Yes. Please refer to your Conway Corp Digital Voice User Guide for more information.