FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
On set-top or media player:
- From the Guide, use “left” button on your remote to scroll backward through the guide until the Filters screen appears
- Activate the Favorites filter
On mobile device:
- From the Guide, use the Filter Channels drop-down menu to select Favorites
On set-top or media player:
- When watching a show, use the Enter button to bring up an options menu, then select Add to Favorites.
On mobile device:
- Tap on the Logo for any channel and then tap Add to Favorites.
On set-top or media player:
- Select a current or future show from the Guide and you will be offered the choice to record.
- If you are already watching a show, press the Enter or OK button on your remote to pull up the Play Controls
- Select Start Recording.
On your mobile device:
- Tap on a current or future show from the Guide and then tap the Record icon.
ConwayCorpTV lets you watch video on multiple devices at once. Depending on which ConwayCorpTV plan you have, you can stream on up to 5 devices at a time.
- Broadcast Basic – 2 devices
- ConwayCorp TV – 3 devices
- ConwayCorp TV+ – 5 devices
Whenever you add the app to a new device and log in, that device is added to your account. To manage your active devices, use the Settings option on the Home Screen.
In order to watch ConwayCorpTV, you will need an Ethernet or Wi-Fi connection. We recommend a DOCSIS 3.1 32-channel modem. You can watch on a set-top box or your own device – or both – it’s your choice. Supported consumer devices include:
- Apple TV
- Amazon Fire TV
- Android or iOS mobile phones, tablets
Yes. Conway Corp offers toll-free numbers for our business customers. An additional monthly fee plus per minute usage charge is required.
Yes. Your current PBX or Key System will continue to work. You should contact your vendor to inform them of the change before installation.
Yes. Please refer to your Conway Corp Digital Voice User Guide for more information.
Yes, Conway Corp Home Security and Automation will work with our digital voice service. If you have a different home alarm system that connects through a home telephone line, please contact your alarm system service provider to determine whether your alarm system can be used with our voice services.