Help us congratulate Carrier Relations & Account Development Coordinator Jimmy Dolan, who recently earned his Key Accounts Certification from the American Public Power Association!
To earn this certification, individuals must complete a comprehensive curriculum of core key accounts training courses, which can be taken online or in person. These courses include:
- Implementing a Customer-Focused Key Accounts Program
- Developing Your Key Accounts Representative
- The Effective Key Accounts Toolbox
Participants must also pass the final exam and apply the knowledge learned by developing a customer action plan to demonstrate how their utility plans to address the needs of selected account.
“We are pleased to announce that Jimmy has successfully achieved certification in the APPA key account program,” Conway Corp Business Solutions Manager Eleise Myers said. “This accomplishment not only highlights his dedication and expertise but also reinforces our commitment to providing exceptional service to our business customers.”
Jimmy started his career at Conway Corp in May 2015.
Congrats, Jimmy!
