Conway Corp Customer Service Manager Jaylene Sexton recently earned her Customer Service Management certification from the American Public Power Association.
To earn the certification, Sexton completed five required courses, passed an online exam and submitted a customer service assessment and plan focused on sustaining the company’s culture of outstanding customer service.
“Conway Corp has always been focused on meeting customers’ needs,” Conway Corp Chief Financial Officer Bret Carroll said. “This APPA program is designed to examine evolving customer preferences and expectations and provide training and guidance on building on our customer service successes. This certification demonstrates Jaylene’s leadership, knowledge and skill in this area. We are proud to have her leadership in our customer service department.” Sexton will be recognized at the APPA National Conference scheduled in 2017.