FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
Look for Visible Signs of a Leak
- Look for unexplained puddles of water near appliances, sinks or toilets.
Check Your Water Meter
- Turn off all faucets and water-using appliances.
- Locate your water meter (usually outside near the curb).
- Note the reading and wait for 1-2 hours without using water.
- If the reading has changed, you likely have a leak.
Listen for Unusual Sounds
- A hissing or dripping sound behind walls or under floors can indicate a hidden leak.
Inspect Water Fixtures and Appliances
- Look for drips under sinks, behind toilets and around water heaters, washing machines and dishwashers.
- Check hose connections for leaks.
Perform a Toilet Leak Test
- Add food coloring to the toilet tank and wait 10-15 minutes.
- If color appears in the bowl, there’s a leak in the toilet flapper or seal.
Check Your Water Bill
- A sudden, unexplained increase in your bill can indicate a hidden leak.
Investigate Outdoors
- Look for soggy patches in the yard, especially if it hasn’t rained.
- Check your hose bibs and irrigation system for leaks.
Water usage is billed in units of thousands of gallons. The number next to the water/sewer consumption represents the thousands of gallons used during the billing period. For example, a 3 indicates 3,000 gallons used.
- Fix Leaks: Regularly check for and fix any leaks in faucets, pipes and toilets, as even small drips can waste a significant amount of water over time.
- Toilet Leaks: To check for a toilet leak, place a few drops of food coloring in the tank and wait. If the color appears in the bowl without flushing, you have a leak.
- Use Water-Efficient Appliances: Install low-flow showerheads and toilets. Always run full loads in the dishwasher and laundry machine.
- Take Shorter Showers: Reduce shower time to conserve water.
- Turn Off the Tap: Turn off the tap when brushing teeth, shaving or washing dishes.
- Sweep Instead of Hose: Sweep driveways, patios and sidewalks instead of using a hose.
- Collect Rainwater: Install a rainwater collection system to use for watering plants and gardens.
- Plant Drought-Tolerant Plants: Choose plants that require less water for your garden.
- Mulch and Compost: Use mulch and compost to improve soil moisture retention and reduce the need for watering.
- Water Wisely: Water your lawn and garden in the early morning or evening to minimize water loss due to evaporation.
If your water needs to be turned off immediately, call us at 501-450-6000. We will dispatch a technician to assist you. We understand water emergencies can happen at any time, and we have technicians available 24 hours a day, 7 days a week.
Monthly Price is the cost of the plan before additional charges and monthly fees such as modem rentals and taxes are added.
One-Time Fees such as an installation fee or deposit. These are fees that are assessed once, often when service is installed or begins. Each one-time fee will be listed along with a description of the fee.
Typical Download Speed is the speed that data or bits arrive to a device, often measured in Mbps. Higher numbers represent faster speeds.
Typical Upload Speed refers to the speed that data can be sent from a device to other devices, often measured in Mbps. Higher numbers represent faster speeds.
Typical Latency measures the amount of time it takes for data to travel from one endpoint to another across the internet, in milliseconds. This measurement is often referred to as lag. Lower latency is an indicator of a higher quality connection, but a small amount of latency associated with the distance traveled is unavoidable.
Data Included with Monthly Price indicates the amount of data the plan provides before extra fees are charged or performance is decreased.
Network Management is how an internet service provider manages the data that moves across their networks.
The FCC has established a standard design and glossary of terms that all broadband labels must use. You can learn more here: https://www.fcc.gov/broadbandlabels-glossary.
You can find Broadband labels on our website at www.ConwayCorp.com/BroadbandLabels. When you’re shopping in-store, a customer service representative can help you access Broadband Labels.
In the simplest terms, broadband is high-speed internet access. It’s the internet you use on a daily basis in your home, your office or on your smartphone. You may use:
- Mobile broadband: This is internet provided over a cellular network.
- Fixed broadband: This is internet provided to a fixed location and can be provided over different types of connections. It’s the connection you get with Conway Corp internet service.
Broadband Labels – or Broadband Facts – are part of an FCC mandate designed to provide easy-to-understand information about high-speed internet plans.
Broadband Facts look like FDA nutrition labels. So, when you’re shopping, you’ll see clearly listed information like rates, speeds and data allowances to help you find the best internet plan for your needs and budget.
All broadband providers must display detailed information in the format of a label to allow comparison shopping for fixed and mobile broadband services. To learn more visit https://www.fcc.gov/broadbandlabels.
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Customers must have previously created an email account. Conway Corp no longer offers email addresses.