FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

What are the pro-rata charges included on my bill?

When a new service is established or a change is made to your cable service, pro-rata charges will appear on your bill. Video, internet and voice services are all billed in advance. The pro-rata charge is the bill amount for the number of days between your sign-up date and the date of your regular billing cycle. Future bills will show the full standard monthly amount unless you make further changes to your account.

What is the difference between residential and business Internet from Conway Corp?

While both residential and business high-speed Internet from Conway Corp operate over the same reliable network, Conway Corp Business Internet is designed to meet the broadband capacity and needs that businesses specifically require.

What is the difference between a Static IP and a Dynamic IP?

A Static IP is a numeric, fixed address always associated with your computer and does not change when you log onto your modem. A Dynamic IP is temporarily assigned to your computer or modem for a specified duration and may change between sessions. If your business will be running one or more servers or utilizing applications that require external access, you might want to consider a Static IP. Usually, a Dynamic IP will satisfy your business needs.

What should I do if my Internet is not working properly?

A simple reboot of the modem, computer and router can often fix this issue. Unplug the power to the modem and computer. If you have a router, unplug the power to the router also. After unplugging the power to these components wait one minute then restore power to the individual components. Restart your computer.

If this doesn’t resolve the issue, Conway Corporation provides technical support at 501-450-6000 seven days a week. Give us a call Monday through Friday from 7 a.m. to 9 p.m. or Saturday and Sunday from 9 a.m. to 9 p.m. so we can help solve any problems you might be having.

What should I do if I receive an email from Conway Corp threatening to disconnect my service or asking for my username, password, credit card information, date of birth or other personal information?

Conway Corp will never ask customers to provide personally identifiable information via email. If you receive an email that purports to come from Conway Corp and seems questionable, please call us at 501-450-6000 before responding.

How do I change my email password?

If you forgot your email password or want to change it, click here or contact us at 501-450-6000.

Do I need my own modem?

You do not need your own modem. Customers can choose to take the hassle out of owning a modem and rent one from Conway Corp for a small additional fee each month. If you choose to purchase your own modem, Conway Corp recommends a Docsis 3.1 or 32 channel modem, since these modems incorporate the latest cable technology and have a longer expected lifetime. Most packages require this modem to get the full speeds offered.

If you choose to purchase your own modem, Conway Corp has modems available for purchase in our office.

Service Hardware Minimum Requirements are as follows:

  • Broadband 25 – Docsis 3.0 modem (4 channel)
  • Broadband 100 – Docsis 3.0 modem (16 channel)
  • Broadband 500 – Docsis 3.0 modem (32 channel)
  • 1 Gig – Docsis 3.0 modem (32 channel)
  • 2 Gig – Docsis 3.1 modem available to lease from Conway Corp
Can I use a wireless router with Conway Corp internet service?

Conway Corp does not provide technical support for personal wireless routers, but you can use wireless routers to set up a wireless network with Conway Corp internet. If you would like support for your home wireless, please reach out to us about our Managed Wifi product.