FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

What information is on a Broadband Label?

Monthly Price is the cost of the plan before additional charges and monthly fees such as modem rentals and taxes are added.

One-Time Fees such as an installation fee or deposit. These are fees that are assessed once, often when service is installed or begins. Each one-time fee will be listed along with a description of the fee.

Typical Download Speed is the speed that data or bits arrive to a device, often measured in Mbps. Higher numbers represent faster speeds.

Typical Upload Speed refers to the speed that data can be sent from a device to other devices, often measured in Mbps. Higher numbers represent faster speeds.

Typical Latency measures the amount of time it takes for data to travel from one endpoint to another across the internet, in milliseconds. This measurement is often referred to as lag. Lower latency is an indicator of a higher quality connection, but a small amount of latency associated with the distance traveled is unavoidable.

Data Included with Monthly Price indicates the amount of data the plan provides before extra fees are charged or performance is decreased.

Network Management is how an internet service provider manages the data that moves across their networks.

The FCC has established a standard design and glossary of terms that all broadband labels must use. You can learn more here: https://www.fcc.gov/broadbandlabels-glossary.

Where can I find Broadband Labels?

You can find Broadband labels on our website at www.ConwayCorp.com/BroadbandLabels. When you’re shopping in-store, a customer service representative can help you access Broadband Labels.

What is broadband?

In the simplest terms, broadband is high-speed internet access. It’s the internet you use on a daily basis in your home, your office or on your smartphone. You may use:

  • Mobile broadband: This is internet provided over a cellular network.
  • Fixed broadband: This is internet provided to a fixed location and can be provided over different types of connections. It’s the connection you get with Conway Corp internet service.
What are Broadband Labels?

Broadband Labels – or Broadband Facts – are part of an FCC mandate designed to provide easy-to-understand information about high-speed internet plans.

Broadband Facts look like FDA nutrition labels. So, when you’re shopping, you’ll see clearly listed information like rates, speeds and data allowances to help you find the best internet plan for your needs and budget.

All broadband providers must display detailed information in the format of a label to allow comparison shopping for fixed and mobile broadband services. To learn more visit https://www.fcc.gov/broadbandlabels.

How do I set up my Conway Corp email?

Click here for email setup instructions.

Customers must have previously created an email account. Conway Corp no longer offers email addresses.

What are the pro-rata charges included on my bill?

When a new service is established or a change is made to your cable service, pro-rata charges will appear on your bill. Video, internet and voice services are all billed in advance. The pro-rata charge is the bill amount for the number of days between your sign-up date and the date of your regular billing cycle. Future bills will show the full standard monthly amount unless you make further changes to your account.

What is the difference between residential and business Internet from Conway Corp?

While both residential and business high-speed Internet from Conway Corp operate over the same reliable network, Conway Corp Business Internet is designed to meet the broadband capacity and needs that businesses specifically require.

What is the difference between a Static IP and a Dynamic IP?

A Static IP is a numeric, fixed address always associated with your computer and does not change when you log onto your modem. A Dynamic IP is temporarily assigned to your computer or modem for a specified duration and may change between sessions. If your business will be running one or more servers or utilizing applications that require external access, you might want to consider a Static IP. Usually, a Dynamic IP will satisfy your business needs.

What should I do if my Internet is not working properly?

A simple reboot of the modem, computer and router can often fix this issue. Unplug the power to the modem and computer. If you have a router, unplug the power to the router also. After unplugging the power to these components wait one minute then restore power to the individual components. Restart your computer.

If this doesn’t resolve the issue, Conway Corporation provides technical support at 501-450-6000 seven days a week. Give us a call Monday through Friday from 7 a.m. to 9 p.m. or Saturday and Sunday from 9 a.m. to 9 p.m. so we can help solve any problems you might be having.