FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
All non-residential customers are subject to a demand charge based on each customer’s maximum 15-minute demand on the distribution system each month measured in kilowatts. Depending on the customer, the demand that the customer places on Conway Corp’s infrastructure varies. The demand charge is a fixed charge designed to recover some of that cost.
Conway Corp monitors demand over a 15-minute period. Customers are charged for the highest 15-minute average on the demand meter. After Conway Corp reads the meter each month, demand is reset to zero, and the meter starts over.
Conway Corp offers both residential and commercial-sized flood lights to provide added security to your home or business. We attach the light to an existing power pole and angle it to suit your preference. If you do not have an existing pole on the property, we can install a pole for an additional monthly fee. A $50 fee per light installation will be charged on all outdoor lights. Rates vary based on light wattage. Email us or call 501-450-6000 for more information.
Conway Corporation provides billing services for the City of Conway Sanitation Department as a courtesy to the city and our customers, but does not handle trash/recycling collection. The City of Conway is responsible for all sanitation. If you have any questions regarding your trash or recycling, please contact the City of Conway Sanitation Department at 501-450-6155 or call the recycling hotline at 501-450-6162.
Yes. Click here to enroll in our eBill program and receive paperless statements. You can choose to pay your bill electronically or still pay your bill via mail or in person.
Conway Corporation is proud to offer customers the convenience of several bill payment options including online or automatic bank draft. Click here to view the options and choose the right method for you.
New residential customers are required to complete an Application for Service form. In addition to the form, residential customers are required to have a photo ID and a second form of ID; a lease/purchase agreement listing physical address and a security deposit.
New business customers should also complete an Application for Service form. In addition, business customers are required to have a photo ID, a federal tax ID number, a lease/purchase agreement listing physical address and a security deposit.
Deposit amounts are determined by status as a residential or commercial customer. Residential deposits are refunded after final bill settlement for all accounts or upon completion of 12 consecutive months of good credit performance at which time the deposit is applied to the customer account. Commercial/non-residential deposits are refunded when the account is closed.
Service can be established in person during regular business hours 8 a.m. through 5 p.m. Monday through Friday at 650 Locust Street. Transferring existing services from one address to another can be completed in person, by calling 501-450-6000 or online here. Changes to existing video, internet or telephone service can be completed in person, by calling 501-450-6000 or through your myConwayCorp account.
For more than 90 years, Conway Corp has operated the city-owned utility system and provides electric, water, wastewater, cable, Internet, voice and security services for the Conway community. We pride ourselves on providing high-quality services at reasonable rates while working 24 hours a day, 365 days a year to serve you, our neighbor.