FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
Energy generated by a customer’s solar panels is applied to the customer’s total monthly bill. Conway Corp will credit any excess energy produced and apply it to the next billing period. When the account is closed, Conway Corp will purchase excess credits at avoided cost.
Energy generated by the solar system is first used by the customer to offset their demand from the utility. Any excess generation will go back to Conway Corp and be shown as a credit on the bill. Conway Corp’s meter will detect and measure power flow in both directions.
A licensed electrician is required for all electrical wiring and equipment installed. Please contact the City of Conway Permitting Department for more information.
- Net Metering Application Fee: $100 – This fee covers the costs associated with processing and managing the application.
- Interconnection Fee: $250 – This fee covers the costs associated with interconnecting the facility.
- Inspection Fee: $100 (per site visit) – This fee covers the costs associated with performing inspections and re-inspections of the system.
No. Conway Corp does not have partnerships with any solar developers, and customers should be wary of anyone making such claims. We typically recommend our customers begin by contacting a certified installer to perform an onsite evaluation of current conditions at your facility and to provide you with a proposal for a solar installation. It is best to obtain 2–3 proposals as solar installers may offer competitive pricing and financing.
No. For safety reasons, if there is a power outage your solar system will automatically shut off when the power goes out. If you have a solar battery system added to your solar PV system, your power will continue to work. Solar batteries can add as much as 30 percent to the cost of a solar system.
Solar panels are warrantied for 25 years and typically last 30–35 years and generate electricity in the form of direct current (DC). There is another piece of equipment needed for the installation called the inverter, included with the system. The inverter converts the electricity from direct current (DC) to alternating current (AC). The inverter typically lasts 15–20 years so you may have to replace the inverter at some point during the life span of the solar panels.