Conway Corp honored Customer Care Specialist Michelle Hatfield earlier this month with the company’s annual Customer Service Award.
The award recognizes an employee who has made a significant impact on Conway Corp and the community through outstanding dedication and exceptional job performance.
Michelle was nominated by her fellow coworkers for going above and beyond her job duties in 2019.
One nomination for Michelle said, “The service she provides is focused on what she can do to help her customers. She is a valuable asset to the company, the customer service department and her immediate Call Center team. Most importantly, to our customers.
They ask for her by name and compliment her repeatedly. She defines the level of service that we want for all of our customers.”
Michelle started at Conway Corp in 2002 as a receptionist. In 2006, she moved to the call center and became a customer care specialist.