Conway Corp will soon begin construction on a new Customer Care center as a part of the company’s Prairie Street campus master plan.
“As the company and the services we provide have grown, we have run out of space for both our staff and for servicing customers,” CEO Richard Arnold said.
Rik Sowell Architects began working with Conway Corp staff in 2014 to put together a long-term plan to deal with growth and future needs.
Phase one of the plan includes the construction of a new 28,000 to 30,000-square-foot anchor building on the corner of Locust and Prairie Streets.
The building will be three stories of offices with ground floor retail space and customer care space overlooking an outdoor plaza. The back of the building will include a two-lane drive-thru for customer bill pay.
According to Arnold, the current drive-thru system is intermittent, and it is difficult to find someone who can work on the outdated system.
The second floor will have billing services and marketing staff offices as well as training space. The third floor will have executive staff offices.
“With the existing building and the new construction, we will have room for growth to meet customer needs,” Arnold said.
The company expects to complete construction on the building in early 2017. Click here to read more about the new Customer Care building or the rest of the Fall 2015 Customer Newsletter including the official launch of Conway Corp’s Home Security and Automation services.