FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
If you would like to know how to lower your energy bill, contact our Energy Smart team at 501-450-6000 to schedule your free energy audit. One of our qualified energy consultants will help you identify exactly where you can save energy and money. They will also offer recommendations for simple fixes so you can start saving money immediately.
The Cost of Power Adjustment is a separate line item on the Conway Corp electric bill which reflects the increases and decreases in the cost of power from our two percent ownership in generating plants in Arkansas and the power we buy on the wholesale power supply market.
A number of factors affect the cost of power including weather, demand, oil and gas prices, the cost to transport fuel and other items. Like other utilities, Conway Corp establishes retail rates to recover the cost of provided electric service to our customers. These costs include wages, materials, supplies and wholesale power purchases. Our retail rates do not fluctuate and a base power cost of $.04629 per kWh is included in our rates. If our true power costs exceed $.04629, the incremental increase is passed on to our customers.
Conway Corp does not make a profit on this charge. It is a pass through. If our true power costs are less than $.04629 per kWh, customers will see a credit on their bill.
All non-residential customers are subject to a demand charge based on each customer’s maximum 15-minute demand on the distribution system each month measured in kilowatts. Depending on the customer, the demand that the customer places on Conway Corp’s infrastructure varies. The demand charge is a fixed charge designed to recover some of that cost.
Conway Corp monitors demand over a 15-minute period. Customers are charged for the highest 15-minute average on the demand meter. After Conway Corp reads the meter each month, demand is reset to zero, and the meter starts over.
Conway Corp offers both residential and commercial-sized flood lights to provide added security to your home or business. We attach the light to an existing power pole and angle it to suit your preference. If you do not have an existing pole on the property, we can install a pole for an additional monthly fee. A $50 fee per light installation fee will be charged on all outdoor lights. Rates vary based on light wattage. Email us or call 501-450-6000 for more information.
Conway Corporation provides billing services for the City of Conway Sanitation Department as a courtesy to the city and our customers, but does not handle trash/recycling collection. The City of Conway is responsible for all sanitation. If you have any questions regarding your trash or recycling, please contact the City of Conway Sanitation Department at 501-450-6155 or call the recycling hotline at 501-450-6162.
Yes. Click here to enroll in our eBill program and receive paperless statements. You can choose to pay your bill electronically or still pay your bill via mail or in person.
Conway Corporation is proud to offer customers the convenience of several bill payment options including online or automatic bank draft. Click here to view the options and choose the right method for you.
New residential customers are required to complete an Application for Service form. In addition to the form, residential customers are required to have a photo ID and a second form of ID; a lease/purchase agreement listing physical address and a security deposit.
New business customers should also complete an Application for Service form. In addition, business customers are required to have a photo ID, a federal tax ID number, a lease/purchase agreement listing physical address and a security deposit.
Deposit amounts are determined by status as a residential or commercial customer. Residential deposits are refunded after final bill settlement for all accounts or upon completion of 12 consecutive months of good credit performance at which time the deposit is applied to the customer account. Commercial/non-residential deposits are refunded when the account is closed.
Service can be established in person during regular business hours 8 a.m. through 5 p.m. Monday through Friday at 650 Locust Street. Transferring existing services from one address to another can be completed in person, by calling 501-450-6000 or online here. Changes to existing video, internet or telephone service can be completed in person, by calling 501-450-6000 or through your myConwayCorp account.