FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
First, turn on your largest cold-water faucet to full flow and let it run for 10 to 20 minutes. This will clear out the water in your service line and pull fresh water from the main line. Discoloration may be due to sediment stirred up by main repairs or system flushing, while cloudy water may result from air bubbles that dissipate after running the faucet. If the water remains discolored or has an odor, call 501-450-6000. We will dispatch a technician to check the main lines.
Customers must submit a repair receipt or other documentation of the repair to a Conway Corp account manager. Leak adjustments are reviewed based on documented repairs and must meet eligibility requirements. Adjustments are granted only for leaks that double the home’s average usage and are limited to once in a 12-month period, covering up to two affected bills. If approved, the adjustment credits 50 percent of the water and wastewater charges from the leak.
Low pressure can occur for several reasons, including a temporary loss of pressure due to a water main break. If low pressure continues, check for leaks, shut-off valves that are partially closed or a malfunctioning pressure-reducing valve. Conway Corp can check the water pressure at your meter or outdoor faucet, but issues beyond the meter — such as a failing water pressure regulator — will require a plumber. Additionally, clogged faucet aerators or malfunctioning water softeners can sometimes restrict water flow.
Call customer service at 501-450-6000. If you call outside of normal business hours – Monday through Friday from 8 a.m. to 5 p.m. – follow the phone prompts to report. If you have a safety emergency, you can choose to speak to a live representative 24 hours a day.
You can also report your power outage online here.
Please do not report outages or safety emergencies via email, Facebook or other social media. This will delay your outage being reported. While we ask you do not report outages via social media, you can like us on Facebook for updated outage information.
Call Conway Corp at 501-450-6000 at least one business day in advance to schedule a temporary disconnect. Temporary shut-offs occur Monday through Friday from 8 a.m. to 5 p.m. If it is an emergency, we have crews available 24 hours a day.
As a free service to our customers, Conway Corp contracts tree trimming companies to keep trees from growing into the power line right-of-way. We also remove any limbs or branches that are touching or have fallen on our lines. Please contact us at 501-450-6000 to request tree trimming.
If you see a street light in the Conway Corp service area that flickers or is completely out, let us know by emailing us or calling 501-450-6000. Please include the address closest to the street light for verification purposes.
If you would like to know how to lower your energy bill, contact our Energy Smart team at 501-450-6000 to schedule your free energy audit. One of our qualified energy consultants will help you identify exactly where you can save energy and money. They will also offer recommendations for simple fixes so you can start saving money immediately.
The Cost of Power Adjustment is a separate line item on the Conway Corp electric bill that reflects the increases and decreases in the cost of power from our two percent ownership in generating plants in Arkansas and the power we buy on the wholesale power supply market.
Several factors affect the cost of power, including weather, demand, oil and gas prices, the cost to transport fuel and other items. Like other utilities, Conway Corp establishes retail rates to recover the cost of provided electric service to our customers. These costs include wages, materials, supplies and wholesale power purchases. Our retail rates do not fluctuate and a base power cost of $.04629 per kWh is included in our rates. If our true power costs exceed $.04629, the incremental increase is passed on to our customers.
Conway Corp does not make a profit on this charge. It is a pass through. If our true power costs are less than $.04629 per kWh, customers will see a credit on their bill.