FAQs & Troubleshooting
Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.
Always call Conway Corp at 501-450-6000 first. We will check our sewer main line to make sure it isn’t stopped up BEFORE you call a plumber. If you call a plumber first, they may charge you even if the problem is on our main line. We have someone available 24 hours a day, and we will check it free of charge.
Conway Corp contracts with a landscape company to repair any yard damage that occurred due to our work. They should contact the property owner within two-four weeks to make arrangements. Contact us at 501-450-6000 or email us with any questions about this service.
First, turn on your largest faucet, using cold water, to full flow and let it run approximately 10-20 minutes. This will clear out the water in your service line and pull new water from the main line. If it is still discolored or has an odor, call 501-450-6000. We can send a water technician to check the main lines.
Customers can provide a receipt of the leak repair to a Conway Corp account manager. Account managers will work with you to adjust your bill if appropriate.
Low pressure can occur in your home for a variety of reasons. Sometimes there may be a water main break that will result in a temporary loss of pressure. If low pressure continues, you might have a leak or a shut-off valve that needs to be checked or a pressure-reducing unit that is working incorrectly.
Conway Corp can check the water pressure at your meter or at your outside faucet, but more often than not it is the water pressure regulator that needs adjustment. Because the regulator is part of your water service line, it will need to be repaired by a plumber.
Call customer service at 501-450-6000. If you call outside of normal business hours – Monday through Friday from 8 a.m. to 5 p.m. – follow the phone prompts to report. If you have a safety emergency, you can choose to speak to a live representative 24 hours a day.
You can also report your power outage online here.
Please do not report outages or safety emergencies via email, Facebook or Twitter. While we ask you do not report outages via social media, you can like us on Facebook or follow us on Twitter for updated outage information.
Please call us at least one business day in advance to schedule a temporary disconnect. Temporary shut-offs occur Monday through Friday from 8 a.m. to 5 p.m. If it is an emergency situation, we do have someone available 24 hours a day. Call 501-450-6000 to schedule your temporary disconnect.
As a free service to our customers, Conway Corp contracts tree trimming companies to keep trees from growing into the power line right-of-way. We will also remove any limbs or branches that are touching or have fallen on our lines. Please contact 501-450-6000 to request tree trimming.
If you see a street light in the Conway Corp service area that flickers or is completely out, let us know by emailing us or calling 501-450-6000. Please include the address closest to the street light for verification purposes.