FAQs & Troubleshooting

Looking for help with your Conway Corporation services? Find answers to frequently asked questions and more below. If you need additional assistance, please contact one of our customer care specialists at 501-450-6000. We have technical support available 7 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

We are proud to serve the Conway community 24 hours a day, 365 days a year and are committed to providing you high-quality products at reasonable rates. If you have questions, comments or suggestions regarding Conway Corporation, we would love to hear from you.

What is TVeverywhere and how do I use it?

TVeverywhere is free with your Conway Corporation cable subscription and gives customers the opportunity to enjoy programming from many of their favorite networks on personal computers, laptops, tablets, phones and other mobile devices. Customers can set up TVeverywhere account by visiting watchTVeverywhere.com. To register you will need your Conway Corporation account number and the correct spelling of the last name on your account. Click here for more information about watchTVeverywhere.

How do I program my remote control?

Click on your remote control below for detailed written instructions including programming codes specific to your television.

Why do my toilets and sinks have black or pink rings or spots on them?

These stains are caused by mold and mildew spores in the air. These spores land in moist environments and form colonies that appear pink or black. They are not present in the water and are not harmful.

Regular cleaning with a disinfectant, such as diluted bleach or vinegar, can help prevent buildup. Using a bathroom exhaust fan while showering and increasing ventilation can also help reduce moisture in the air and prevent spores from settling. If the issue persists, a dehumidifier may also help.

Sewer overflowed in my house and caused damage. What should I do?

Contact Conway Corp immediately at 501-450-6000. We will dispatch a crew to investigate the problem. If cleaning or restoration work is necessary, you will need to arrange that yourself or through your insurance company. Conway Corp is only liable in cases of negligence. If the issue is due to a private sewer lateral failure, the homeowner is responsible.

My sewer line isn’t draining well or is stopped up completely. Do I call Conway Corp or a plumber?

Always call Conway Corp at 501-450-6000 first. We will check the main sewer line to ensure it is not blocked before you contact a plumber. If you call a plumber first, they may charge you even if the problem is on our main line. We provide this service 24/7 at no charge. If the issue is within your private sewer line (the pipe from your home to the main), a plumber will be required for repairs.

Will Conway Corp repair damage to my landscaping if they repaired a water leak on my property?

Conway Corp contracts with a landscape company to restore yard damage caused by our work. The contractor should contact the property owner within two to four weeks to make arrangements. Weather conditions or contractor availability may occasionally extend this timeframe. If you have questions about this service, call 501-450-6000.

What do I do if my water is discolored or has a bad smell?

First, turn on your largest cold-water faucet to full flow and let it run for 10 to 20 minutes. This will clear out the water in your service line and pull fresh water from the main line. Discoloration may be due to sediment stirred up by main repairs or system flushing, while cloudy water may result from air bubbles that dissipate after running the faucet. If the water remains discolored or has an odor, call 501-450-6000. We will dispatch a technician to check the main lines.

Will Conway Corp adjust my bill if I had a water leak?

Customers must submit a repair receipt or other documentation of the repair to a Conway Corp account manager. Leak adjustments are reviewed based on documented repairs and must meet eligibility requirements. Adjustments are granted only for leaks that double the home’s average usage and are limited to once in a 12-month period, covering up to two affected bills. If approved, the adjustment credits 50 percent of the water and wastewater charges from the leak.

What causes low water pressure?

Low pressure can occur for several reasons, including a temporary loss of pressure due to a water main break. If low pressure continues, check for leaks, shut-off valves that are partially closed or a malfunctioning pressure-reducing valve. Conway Corp can check the water pressure at your meter or outdoor faucet, but issues beyond the meter — such as a failing water pressure regulator — will require a plumber. Additionally, clogged faucet aerators or malfunctioning water softeners can sometimes restrict water flow.